Digital Maturity Questionnaire Choose the option that best describes your organization's current situation. "*" indicates required fields Step 1 of 5 20% SECTION 1: Strategy & Leadership1. Does your organization have a clear digital transformation strategy? No strategy in place Informal ideas but no formal plan Formal strategy exists but limited execution Clear, documented, and actively executed strategy 2. Is digitalization a priority at the executive level? Not a priority at all Somewhat discussed, but not prioritized Supported by leadership but not deeply involved Actively led and championed by top leadership 3. Are digital initiatives aligned with business goals? No alignment Occasional overlap Generally aligned Fully integrated into strategic planning 4. Are there KPIs or metrics to measure digital success? No KPIs or tracking in place Some indicators tracked manually KPIs defined for some digital initiatives Clear KPIs tracked regularly across all digital areas SECTION 2: Technology & Infrastructure5. How would you rate your current IT infrastructure? Outdated and mostly manual Partially modern, some tools in place Modern infrastructure with some integration Cloud-based, secure, and fully integrated 6. Are your systems and tools integrated across departments? Completely siloed Some integration between departments Mostly integrated but with gaps Fully integrated across all functions 7. How scalable and adaptable is your technology stack? Not scalable, hard to modify Some flexibility but not future-proof Moderately scalable Highly scalable, modular, and easily adaptable 8. Are cybersecurity and data privacy protocols robust and regularly updated? No clear protocols Basic policies, rarely reviewed Good protocols, updated occasionally Regular audits, strong compliance, employee training SECTION 3: Operations & Process Automation9. How digitized are your internal workflows and operations? Manual and paper-based Some tools used for specific tasks Mostly digitized with limited automation Fully digitized and optimized 10. Are you using automation or AI to improve efficiency? No automation at all Exploring or piloting automation Automation in place for some tasks Widely using automation/AI across operations 11. Do you monitor performance and KPIs in real-time using digital tools? No real-time monitoring Manual reports generated occasionally Some real-time dashboards used Real-time tracking integrated into daily operations 12. Are supply chain or resource management systems digitalized? Fully manual tracking Spreadsheets or basic software used Partially automated tools in place Fully digital supply/resource management systems SECTION 4: Customer Experience & Engagement13. Do you use digital channels (web, mobile, social) to engage with customers? Primarily offline engagement Limited digital presence (e.g., basic website) Multi-channel digital engagement Omnichannel with consistent, personalized experiences 14. Is customer data used to personalize experiences? No personalization Basic segmentation (e.g., email lists) Data used for targeted marketing Real-time personalization across platforms 15. Is feedback collected digitally and acted upon systematically? No digital feedback collection Occasional online surveys Regular feedback reviewed manually Feedback integrated into decision-making and product/service changes 16. Do you offer self-service or automated support tools (e.g., chatbots, portals)? No self-service options Basic FAQs or email support only Online portals or limited chatbot use Full self-service ecosystem including AI support SECTION 5: People, Culture & Innovation17. Are employees regularly trained on digital tools and trends? No digital training available Occasional optional workshops Regular training available Continuous learning culture with structured programs 18. Is there a company-wide culture of innovation and experimentation? Risk-averse, no innovation mindset Innovation occurs in isolated teams Encouraged across the company Embedded in culture, rewarded and resourced 19. Are cross-functional teams empowered to drive digital change? No such teams exist Temporary or informal cross-team projects Active cross-functional collaboration on key projects Empowered, cross-functional teams lead innovation 20. Do you use collaborative tools to enhance communication and teamwork? No digital collaboration tools in use Basic tools like email and chat only Some teams use tools like Slack, Trello, or MS Teams Organization-wide use of digital collaboration platforms Privacy Policy* I have read and accept the Privacy Policy.EmailThis field is for validation purposes and should be left unchanged. Δ